Terms & Policies

RESERVATION POLICIES:

Please use the MindBody website or mobile app to register for all classes. There are a limited number of spots in each class, so we appreciate our family members signing up in advance. If the class is full, ride the wait list, things come up and people drop out! You will be notified a head of time if you have moved from the wait list into the class.

CANCELLATION POLICY:

Cancellations less than 24 hours in advance will be charged. Ruckhouse team members have the right to cancel class up to an hour prior to the class. We rarely have this happen, but emergencies come up!

CHECK-IN:

We ask that you arrive no later that 5 minutes prior to the start of class. If you are a new member please give yourself more time upon arrival. We will have a new member waiver for you to fill out, show you around the gym and get you set up for a successful first class with us!

FACILITIES:

We have locker rooms with showers for our members to use. We appreciate your help to keep our bathrooms clean for everyone to use! After class, we have sanitary wipes, towels and spray to clean down the equipment. We ask for your help to keep our gym looking great!

MEDICAL CONCERNS:

Please let the trainer know if you have any medical issues or concerns. We offer modifications for you to accommodate. Your health is our number one concern, so please make us aware! We have a juice bar, Vida Juice bar on site, please indicate if you have any allergies.